The most Frequently Asked Questions – Answered!

By | April 24, 2018

We've compiled a list of some of the most common questions we get about our Harvest Box program -- check them out and let us know if you have any additional questions that aren't answered here:

1. What do I do if I can’t pick-up or I know I’m going away?
The easiest option is to send a friend or family member in your stead – they just need to provide your name at pick-up.

The second option, is to put a hold on your account. When you put a hold on your account for a week (or two etc.), we will double up your box when you get back. If you miss 2 weeks, for example, then you’ll get double the amount for the first two weeks that you’re back. This means that you won’t necessarily get the same veggies as the missed week(s), but you’ll get double the value for the make-up week(s). We are happy to accommodate unlimited holds this season.

You can login to your account any time to place a hold or email info@yycgrowers.com (just make sure we get your hold request by Wednesday the week before you’re away). Here’s how to place a hold:

  • Click here to login to your account (also found by clicking the “Manage Your Account” option under “2018 Harvest Box Program” that’s along the top menu bar of our website)
  • Once you’ve logged in, click on the “Delivery Holds” tab (just below where it says “My Account at the top of the page).
  • Add the dates that you’ll be away.

2. What can I do if I miss my pick-up?
It happens, we understand. That’s why we’ve set things up so you can come by our warehouse on Fridays if you forget during the week. You can drop by anytime between 11am – 6pm to collect your missed goods – best to send us a head’s up with a quick email to info@yycgrowers.com if you plan to collect your missed share.

That being said, we also donate leftover product to those in need. We deliver to the Mustard Seed and we’ve also recently partnered with Hillhurst Sunnyside Community Association to provide donations to their Fresh Food Basket program. This program offers community members struggling to access healthy food an alternative to the food bank.

3. What if I want to sign-up on a trial basis?
Great question, now you can do that! We’ve set-up a two-week trial for those of you that want to give it a try before committing to the full program.

4. What if it’s too much food for me?
A great way to address this is to share the program with a friend of family member and alternate pick-up weeks.

5. What if it’s not enough food?
Let us know and we can upgrade you to the family size!

6. What if I start the program, but I find out that it doesn’t work for me?
While we do operate like a traditional CSA in many ways, we understand that sometimes it’s just not the right fit. If you find that our program isn’t working for you, for whatever reason, we’ll refund you for the weeks that you haven’t yet received. Alternatively, you can also do our new “2 Week Trial” to see if our program is a fit for you before committing to the full program.

7. What if I have concerns?
We are always happy to help! Email us at info@yycgrowers.com. Please don’t wait until the end of the program to give us your feedback – we are always keen to listen and adjust the program to fit your needs better.

8. What if I want to refer my friends/family?
Heck, yes! We’d love if you did. You can give your friends the promo code referral2018 and you’ll both get a free week of fruit!

9. 16 weeks seems like too long of a commitment for me. What can I do?
We’ve just launched a new 8 week program! Sign-up for the July 3 – Aug 24 program or the Aug 28 – Oct 19 program for $28.75/week or $56/week for the Family size.

10. There’s too much plastic – I can’t handle it!
Check out our blog post, “Plastic: a two-faced tale” explaining why we use plastic and how we can work together to reduce our plastic consumption!

11. When do I get to meet the farmers?
Many of our farmers work at the farmers market and pick-up locations, so watch out for them there! In addition, we always host a “Meet the Farmer” event in the fall at Last Best Brewery to give everyone a chance to meet all of our farmers and chat over a pint and some snacks. We also plan to host a few farm tours this season – stay tuned for details!

12. I have a question that still hasn't been answered...
Check out our full FAQ section here and/or feel free to give us a call at 403-719-GROW(4769) or send us an email at info@yycgrowers.com

Leave a Reply